SHIPPING/DELIVERY
1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes, we ship worldwide and FREE shipping in 80% of cases!
2. WHERE DO YOU SHIP FROM?
We ship from our factories located in China. All orders are processed by the company's warehouse staff and delivered to the logistics provider.
We ship from our factories located in China. All orders are processed by the company's warehouse staff and delivered to the logistics provider.
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries take usually 1-3 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can 'CONTACT US' or email uooboxservice@gmail.com for specific shipping times.
Order processing time takes 1-7 business days before shipment. Deliveries take usually 1-3 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can 'CONTACT US' or email uooboxservice@gmail.com for specific shipping times.
4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! )
5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
If this happens, it is very likely that one of the products you ordered is out of stock, our factory is producing a new batch, and the product cannot be shipped temporarily. It may take 7-25 days for production and quality inspection. In this case, we will send you an email to inform you and send the processed products in priority to ensure that the products are sent within 1-7 working days after the order is placed.
If you'd like to know the status of your other items, please email us with your name and order number.
6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
7. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
7. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
8. ORDER TRACKING？
Orders are processed and shipped within 1-7 days of placement unless otherwise stated. Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.